Delivery
We dispatch orders Monday to Friday. Most orders are delivered within 2–5 working days via a tracked courier service. You will receive a tracking notification by email once your order has been dispatched.
Free delivery applies to all orders over £99 to UK mainland addresses. Orders below this threshold are subject to a delivery charge, which will be shown clearly at checkout.
We currently ship to UK addresses only. We are unable to accept orders to addresses in the Republic of Ireland, Scottish Highlands, Northern Ireland, Isle of Man or Channel Islands through our standard delivery service — please contact us if you require delivery to one of these locations.
Returns
We accept returns within 30 days of delivery on items that are unused, in their original packaging and in the same condition as received.
To return an item, please contact us first to obtain a returns authorisation number. Items returned without prior authorisation may not be accepted.
Return postage costs are the responsibility of the customer unless the item is faulty, damaged or was sent in error.
Faulty or Damaged Items
If you receive an item that is faulty or arrives damaged, please contact us within 48 hours of delivery and provide photographs of the issue. We will arrange a replacement or refund as quickly as possible.
Refunds
Once a return has been received and inspected, we will notify you by email. Approved refunds are processed to the original payment method within 5–10 working days.
Questions
For any delivery or returns queries, please contact us and we will be happy to help.