Delivery & Returns

Delivery

We dispatch orders Monday to Friday. Orders to UK mainland addresses are sent via a tracked courier service. You'll receive a tracking notification by email once your order has been dispatched.

Delivery timescales and any applicable charges are confirmed at checkout before payment. If you're unsure whether we can deliver to your area, email us at info@klystopower.co.uk before ordering.

Returns

If you need to return an item, email us at info@klystopower.co.uk and we'll walk you through the process.

Please take reasonable care of goods while they are in your possession. Where possible, products should be returned with their original packaging, accessories, manuals and supplied components. Please see our Refund Policy for full information about cancellation rights and the condition of returned goods.

Return postage costs are generally the responsibility of the customer unless the item is faulty, damaged or was sent to you in error.

Faulty or Damaged Items

If your order arrives damaged or develops a fault, please email us at info@klystopower.co.uk with photographs of the issue as soon as possible. We'll work to resolve it quickly.

Refunds

Once a return has been received and inspected, we'll let you know by email. Approved refunds are processed to the original payment method. See our Refund Policy for full details including your statutory cancellation rights.

Questions

For any delivery or returns queries, email us at info@klystopower.co.uk or use our contact form.