Refund Policy

Last updated: 24 August 2026

This Refund Policy explains how cancellations, returns and refunds are handled for purchases made from Klysto Power. Klysto Power is operated by S & E Direct LTD, company number 16510948. This policy does not affect your statutory rights.

1. Change-of-Mind Cancellations

If you are a consumer purchasing eligible goods online, you normally have the right to cancel your order within 14 days after receiving the goods without giving a reason. To exercise your right to cancel, you must clearly tell us that you wish to cancel before the cancellation period expires.

You can contact us at: info@klystopower.co.uk

Please include your name, order number, contact details and the product being returned. You do not have to use any particular wording as long as your decision to cancel is clear.

2. Returning Goods After Cancellation

After telling us that you wish to cancel, you normally have a further 14 days to return the goods. Please contact us before returning an item so that we can provide the appropriate return instructions and return address. Do not send products to our registered office unless we specifically instruct you to do so. The registered office is not necessarily our returns warehouse.

3. Condition of Returned Goods

You may inspect goods in a manner reasonably similar to how you would inspect them in a physical shop. You should take reasonable care of products while they are in your possession. Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning. Where possible, please return the product with its original packaging, accessories, manuals and supplied components. This request does not remove or restrict your statutory rights.

4. Return Costs

Unless otherwise stated or required by law, customers exercising a change-of-mind cancellation may be responsible for the direct cost of returning the goods. Because some portable power and energy products may be large, heavy or subject to particular carrier requirements, please contact us before arranging a return. If an item is faulty, damaged, not as described or otherwise qualifies for a remedy under applicable consumer law, different return arrangements may apply.

5. Refunds

Where a cancellation qualifies for a refund, we will process the refund in accordance with applicable consumer law. For returned goods, refunds will normally be made without undue delay and no later than 14 days after we receive the returned goods or, where applicable, acceptable evidence that they have been sent back. We may be entitled to withhold the refund until the goods have been returned or appropriate evidence of return has been supplied. Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

6. Original Delivery Costs

Where required by law following an eligible cancellation, we will refund the cost of our least expensive standard delivery option. If you selected a more expensive or enhanced delivery service, any additional amount above the cost of the standard delivery option may not be refundable.

7. Faulty, Damaged or Misdescribed Goods

If your product arrives damaged, is faulty, is not as described or otherwise does not meet your statutory rights, please contact us promptly.

Email: info@klystopower.co.uk
Telephone: 0161 399 8709

Please provide your order number, a description of the problem, and photographs or video where reasonably useful for identifying the issue. We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law. Nothing in this policy limits your statutory rights in relation to faulty, damaged or misdescribed goods.

8. Damaged in Transit

If you believe an item has been damaged during delivery, please contact us as soon as reasonably possible after discovering the damage. Keep the product, packaging and delivery materials while we investigate, as photographs or inspection of the packaging may assist us in resolving the issue.

9. Exceptions

Certain goods may be excluded from change-of-mind cancellation rights where an exception under applicable law applies. Where an exception applies to a product we sell, this should be communicated before purchase where required. This does not remove rights relating to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

10. Exchanges

If you wish to exchange a product, please contact us. Where appropriate, the simplest process may be to return the original product and place a new order. Any exchange process offered by us does not affect your statutory rights.

11. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible. Where we are able to stop the order before dispatch, we will cancel it and arrange the appropriate refund. If the order has already entered dispatch or been shipped, you may need to follow the normal cancellation and returns procedure.

12. Demonstration Products

Products marked "Coming Soon", "Range Preview" or otherwise identified as demonstration products are not currently available for purchase. Because no purchase can be completed for these products, no refund or cancellation process applies to them. The displayed specifications, prices and compare-at prices for demonstration products are illustrative of how products may be presented when the Klysto Power commercial range launches.

13. Contact Us

For cancellations, returns or refund enquiries:

Klysto Power
S & E Direct LTD
Email: info@klystopower.co.uk
Telephone: 0161 399 8709

Registered office:
1 Hardman Street
Spinningfields
Manchester
Greater Manchester
United Kingdom
M3 3HF
Company number: 16510948

Important: Do not send returns to the registered office without first contacting us for return instructions.